Frequently Asked Questions

I’m Zachery — an RMT in St. Albert who blends flow-based, nervous-system-aware massage with a variety of modalities to create safe, effective sessions that invite release without force.

• Registered Massage Therapist (RMT) — trained, insured, and held to professional standards.
  
• Integrates trauma-informed care, acupressure, fascia & trigger-point work, Lomi Lomi, Table Thai, holistic nutrition, mindful meditation massage.
  
• Ongoing training: Corrective Exercise Specialist through NASM (upcoming).
  
• Vibe: calm, flow-first, nervous-system focused; brief “good, relieving” discomfort is possible but massage should not be painful.

Deep Tissue, Therapeutic, and Relaxation — all delivered with the same flow-based style that prioritizes nervous-system regulation.

• Deep Tissue — slow, fluid, intentional; “steam-roller” depth with a gentle, inviting approach.
  
• Therapeutic — firm but yielding; tailored to your body’s resistance.
  
• Relaxation — light, rhythmic, and smooth for deep calm.
  

Across all styles: emphasis on flow and laser-focused stillness to shift the body from survival → healing.

Reception check-in → brief consult → guided, communicative session → calm post-session check-in.

• Reception may ask for ID and insurance; confirm intake form.
  
• Brief conversation about goals, areas of focus, pressure preference, allergies, heating pad temp, and positioning.
  
• You undress to comfort level; verbal checks before entering room.
  
• I’ll check pressure during the session and announce transitions (e.g., moving to glutes).
  
• At the end: a short chat about home care and next steps; you’re encouraged to take your time getting up.

Massage is for anyone wanting less pain, less stress, better movement, faster recovery, or improved performance and resilience.

• Benefits: pain relief, stress reduction, improved posture, circulation, mobility, faster recovery, endorphin boost, nervous-system downshift.
  
• Useful for: stress, injury recovery, athletes, regular self-care, or simply feeling better day-to-day.
  
• You don’t need a specific reason to book — therapeutic massage is a great default.

A credit card holds your appointment (not charged) similar to a hotel hold; direct billing is available to many providers — call for billing questions.

• Card hold used to guarantee appointment; protects therapist’s time (missed/cancelled sessions affect income).
  
• Payment options and partial coverage discussed in person or via reception.
  
• Direct billing available to most insurance providers at Urban Massage & Wellness; some cases require pay-up-front and claim with receipt.
  
• For direct-billing questions call 780-569-1302 before booking.

Expect deep relaxation; mild soreness 48 hours after is normal for some. Recommended frequency is about every two weeks, or twice a month.

• Typical responses: drowsy/centered right after; mild soreness similar to post-workout that can peak ~2 days later.
  
• Aftercare: hot showers, gentle stretching, rest as needed.
  
• Rebooking: recommended every two weeks; rebook with reception or online.

I follow strict professional standards, prioritize consent, clear boundaries, and trauma-informed care to earn your trust.

• RMT is a regulated, licensed title — formal training and provincial exam passed.
  
• I acknowledge concerns about male therapists and emphasize respect, integrity, and safety.
  
• Open communication encouraged: tell me if you want more/less talking, different pressure, or have any concerns.
  
• Trauma-informed approach and clear, verbal consent throughout the session.